Privacy

Nemo Tunnel Chalets ("we", "us") runs this website and rents the cabins listed on it. This page explains what information we collect when you use the site or book a stay, what we do with it, and the choices you have.

What we collect

When you book

To complete a reservation we collect your name, email address, phone number, billing details, the dates of your stay, the number of guests and pets, and anything you choose to tell us about your trip. We use this to confirm and manage your booking, send you arrival details, and contact you about your stay.

We never see or store your full card number. Payment is taken on a secure checkout page run by our booking platform, Stayful, which passes your booking to our property management system and its payment processor. Card details go directly to that processor.

When you use the chat

The chat assistant on this site answers questions about our cabins and checks availability. Your messages are sent to an AI model provider (Anthropic) to generate replies, and a copy of the conversation is kept by Stayful so that we can review it and improve our answers. Please don't share payment details, passwords or other sensitive information in the chat. You can ask us to delete a conversation at any time.

When you join our mailing list

We store your email address, where on the site you signed up, and technical details about the signup (such as your IP address, browser and the page you were on) so we can confirm the request was genuine. We use your email only to send you news about the cabins — openings, off-season rates and new properties. Every email includes a link to unsubscribe.

When you browse

Like any website, our hosting provider receives basic technical information with each request, such as your IP address and browser type. We do not use analytics or advertising trackingon this site.

Services that receive information

Some parts of the site load content from other companies, which means your browser connects to them directly and they receive your IP address:

• Stayful — our booking platform. It provides availability, pricing, checkout, the chat assistant and our mailing list.
• Our property management system and payment processor — to complete and take payment for bookings.
• Anthropic — to generate chat replies.
• CARTO and OpenStreetMap — to display maps and locate properties on them.
• Google Fonts — to load the typefaces this site uses.
• Instagram and TikTok — the videos on our homepage are embedded from these platforms, which may set their own cookies under their own privacy policies.
• Netlify — which hosts this website.

We do not sell your information, and we do not share it for advertising.

Cookies and local storage

This site does not set advertising or analytics cookies. It stores a small amount of information in your own browser to work properly — for example, keeping your chat conversation while you move between pages, and remembering map locations so they load faster. This stays on your device and you can clear it at any time through your browser settings. The Instagram and TikTok embeds may set cookies of their own.

How long we keep it

We keep booking records for as long as we need them to manage your stay and to meet our legal, tax and accounting obligations. We keep mailing list details until you unsubscribe or ask us to delete them. Chat conversations are kept until we delete them or you ask us to.

Your choices and rights

You can ask us to tell you what information we hold about you, to correct it, or to delete it, and you can unsubscribe from our emails at any time. Depending on where you live you may have further rights under local law. To make a request, email us at stay@nemotunnelchalets.com. We may need to verify your identity before acting on it.

Children

This site is not directed at children, and bookings must be made by an adult. We do not knowingly collect information from children.

Changes to this page

If we change how we handle your information we will update this page and the date at the top of it.

Contact

Questions about this policy can go to stay@nemotunnelchalets.com. You can also reach us through the chat on any page.